Privacy policy and safety information

Introduction

CTcon places great value on protecting your personal data and using it responsibly. Our website only captures personal data required for technical purposes. The following statement explains which data are captured, for what reason, and which safety measures are in place.

Definition of personal data

Personal data are individual particulars relating to personal or material circumstances of specific or identifiable natural persons, such as the name, date of birth, address, telephone number or e-mail address (Art. 4 Para. 1 DSGVO).

Capturing of personal information

CTcon staff members involved in responding to your request will capture, process and use the data you submitted as part of your application or service request. Data are treated confidentially and are processed in accordance with applicable European data protection laws (EU-DSGVO and the German Telemedia Act, TMG). Your data will not be shared with third parties.

We retain data submitted in the course of a service request for five years from date of submission. Data submitted in the course of a job application (personal data and application documents) are retained for three years from the date of conclusion. This allows us to notify you of suitable job openings or service offerings at a later stage, should they become available.
 

Use of cookies

CTcon uses open source software called Piwik to statistically analyse site visits. Piwik in turn uses so-called “cookies”, small text files which are stored on your computer and make it possible to analyse your usage of the website. The information generated by the cookies is stored on the server of our service provider in Germany. The IP address is anonymised immediately after processing and before being stored.
You can prevent cookies from being installed by adjusting your browser settings or you can deactivate Piwik here. Please note that in this case you may not be able to make full use of all the website’s functionality.

Piwik Opt-Out

Use of Mautic

CTcon uses Mautic, the open source tool for marketing automation. The tool is used only on servers located in Germany. Mautic records the surfing behaviour of visitors to the CTcon website by means of cookies.

Mautic is used for the following activities:

  • E-mail marketing and campaigns
  • Landing pages

Mautic records the technical events (such as page views or the reading of an e-mail) using the following technologies:

  • Tracking pixels in order to detect whether an e-mail has been opened, for example
  • Personalised weblinks in order to detect whether a user has clicked on a link in an e-mail, for example
  • Cookies to recognise individual users. These so-called “first-party cookies” are placed on the user’s device the first time they visit the website and can only be placed and analysed by CTcon
  • Currently used IP addresses. These are transmitted to us every time our website is viewed and are used to recognise website users

The data collected in this process tell us about:

  • The activity on our website
  • The number of page views and the length of time spent by the visitor on the website
  • The click path of each visitor
  • Downloads of files provided via the website
  • Visits to landing pages
  • The opening of e-mails from newsletters and campaigns
  • Browser type and version, browser language, inner resolution of the browser window and screen resolution as well as the browser loading speed
  • The operating system used
  • The Internet provider used
  • The input method (such as touchscreen)
  • The device used (desktop, tablet, smartphone)
  • The referrer URL (the page previously visited)
  • The type of access (direct access or paid access)
  • The time and date of the access
  • Demographic information: your age, gender
  • Geographic information: your location
  • Your behaviour: first-time visitor/repeat visitor, length of stay including the date of leaving our website, page depth, page views, bounce rate, pages per visit, date, search terms entered via the site search, page visited
  • The downloads (file names)
  • Likes and clicks
  • The redirect URL (pages that you are redirected to) including page titles
  • The access user agent (the Mautic user’s browser)
  • Chat history (to the extent offered and used)
  • The access code

When registering on the website, CTcon collects the following data through the use of Mautic:

  • Contact data (such as name, postal or e-mail address, occupation, telephone number)
  • The IP address of the end device on which the website is used

The approved data are clearly recognisable for the user by completing a form that is marked to show which data are required in order to send the form.

We only record and use data with Mautic to the extent necessary to achieve the commercial aims of CTcon. The data will not be transmitted to third parties at any time.

You can veto the use of Mautic at any time. In order to do so, please contact privacy@ctcon.com.

Server log files

Among others, the following server log files are captured:

  • Browser type and Version
  • Operating system used
  • Webpage from which you came to our site (referrer URL)
  • Webpage you are visiting
  • Time and date of your visit
  • Your IP address.

These anonymous data are analysed for statistical purposes and help optimise our online presence and our offerings.

Use of social media

CTcon uses the services of XING and LinkedIn according to the current version of the data usage guidelines of these of these providers. CTcon has no influence over the data capturing and further use of data by these providers. To find out more, visit the provider’s website:
XING
> LinkedIn

Plug-ins / Embedding YouTube videos

YouTube videos on our website are embedded with the YouTube Lyte plug-in. This initially loads only a preview image from YouTube servers. This means that user data on our website will not immediately transmitted to YouTube or Google. Videos are only loaded after the user has clicked the play button.

The use of YouTube is in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

For further information on the handling of user data by retrieving embedded videos, please see YouTube's or Google's privacy policy at: https://policies.google.com/privacy?hl=en

Disclosure, revocation and deletion

You are welcome to ask us at any time about how your personal data are captured, processed and used or how to correct, block, delete or revoke them. Please note that data subject to defined legal, statutory or contractual retention periods; of interest to the affected party and worthy of protection; or which, because of special storage requirements, would cause incommensurate expense to delete; may only be blocked and not deleted (Art. 17 DSGVO).

Contacting CTcon on privacy matters

Should you have any further questions related to our data privacy concept or require further information, you are welcome to contact our data protection officer at any time:

CTcon GmbH
Laura Lucon
Lindenstrasse 15
D - 60325 Frankfurt am Main
T +49 69 2578080
privacy@ctcon.com

Security notice

We aim to protect your personal data using technical and organisational methods, and to make them inaccessible to third parties. However, we cannot guarantee complete data security during transmission via the internet. We therefore recommend using the postal service when sending confidential information. CTcon accepts no liability for data transmission via the internet.

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